@techreport{oai:ir.soken.ac.jp:00002787,
 author = {クロス, マサアキ and 黒須, 正明 and KUROSU, Masaaki},
 issue = {2},
 month = {Mar},
 title = {The Mechanism of Satisfaction（WWCS2009）},
 year = {2010}
}